At Forever Yours Lingerie, we want your online shopping experience to be enjoyable, simple and successful. If you have any questions that aren't answered here, call us Toll-Free at: 1-855-432-1933 or email us at: email@example.com
- 2. Payment Options
- 3. Order Processing
- 4. Shipping Charges
- 5. In-Store Pickup Option
- 6. Estimated Delivery Dates
- 7. Order Status & Tracking
- 8. Incomplete Orders (Inventory Error)
- 9. Sales, Promotions & Discounts
- 10. Sales Tax
At Forever Yours Lingerie, we take pride in providing excellent customer service, we never want you unhappy with your purchase. Please review our return policies and procedures for merchandise purchased online, below. If you have any questions or concerns regarding our policies, you may contact us Toll-Free at: 1-855-432-1933 or email us at: firstname.lastname@example.org
- 1. Guarantee of Satisfaction
- 2. Return Policy
- 3. Return Procedures
- 4. Checking the Status of Your Return
- 5. Credit Card Refunds
- 6. Paypal Refunds
Your online payment options are Visa, MasterCard, American Express, or PayPal.
Orders are processed as they are received, during our regular business hours, Monday-Friday, excluding local holidays, and national and B.C. provincial statutory holidays.
Orders placed before 11 am (Pacific Standard Time) Monday-Friday, excluding national and B.C. provincial statutory holidays, will normally ship the same day. Orders placed after 12 pm (Pacific Standard Time), will normally ship the next business day.
SHIPPING CHARGES & IN-STORE PICKUP
|Service*||Shipping Charge||Delivery Time|
|Expedited Parcel||FREE Over $99**
$12 below $99
|2-11 Business Days|
|Priority Shipping (Only available within Canada)||$30 Within Canada||1 - 3 Business Days|
|Expedited Parcel USA (USPS)||FREE Over $99**
$20 below $99
|5 -10 Business Days|
|International (Tracked)||$ TBD||6 - 10 Business Days|
|International (Untracked)||$ TBD||1-3 Months|
*All packages shipped with Canada Post unless noted.
**Receive free standard shipping within Canada and USA for purchases of over $99, excluding taxes and discounts.
Please note that USA and international orders may be subject to duties and taxes (VAT), as assessed by international customs. If customs duties and taxes are applied to an order, these charges are in addition to shipping charges, and are the responsibility of the customer. We include the documentation required by international and US customs, in order to clear your parcel, including documentation for products made in North America. Forever Yours Lingerie Ltd. will also not be held responsible for any additional fee the local carrier may charge.
IN-STORE PICKUP OPTION
If you selected “In-Store Pickup” as your shipping option during checkout, no shipping charge will be added to your total, your order will not be shipped. When your order status is updated to “ready for pickup” via email, you will be responsible for picking up your order at our Langley boutique, at the following address:
Please allow up to 2 business days for your “pickup” order to be processed and ready for pickup.
ESTIMATED DELIVERY DATES
Shipping times are dependent on the shipping method you choose during the checkout process, and the date the order is processed. Orders are processed within 48 hours, during our regular business hours, Monday-Friday, excluding local holidays, and national and B.C. provincial statutory holidays. Orders placed before 1 pm (Pacific Standard Time) Monday-Friday, excluding national and B.C. provincial statutory holidays, will normally ship the same day. Orders placed after 12 pm (Pacific Standard Time), will ship the next business day.
Forever Yours Lingerie will make every effort to ensure you receive your order on time, but unfortunately once the package has been given to the carrier, shipping times are beyond our control. Forever Yours Lingerie is not held liable for any circumstances delaying shipping beyond our control. i.e. Weather delays, Canada Post missorts, Canada Post errors.
Please see estimated delivery dates below, as listed on the carriers’ websites*:
ORDER STATUS & TRACKING
Orders to be Shipped
After your online order has been processed and shipped you will receive a confirmation email from the carrier, with a tracking number for your package. You may copy and paste this tracking number into the tracking field on the carrier’s website; for Canada Post tracking, click here.
Orders to be Picked Up In-Store
After your online order has been processed, you will receive an email notifying you that your order is ready to be picked up in-store.
If you have questions or concerns regarding the status of your order, please contact us at 1-855-432-1933 or email@example.com
INCOMPLETE ORDERS (INVENTORY ERRORS)
While we do our best to ensure online inventory levels are accurate, there is always the possibility of data errors. Our online inventory is reflective of our in-store inventory so naturally, popular items may be sold in-store before the automatic, website inventory sync process occurs. In the event that an item you have ordered online is not actually in-stock, you will be notified and refunded accordingly within 24 business hours, and the rest of your order will ship as normal. If you have any questions, you may contact us at 1-855-432-1933 or firstname.lastname@example.org.
SALES, PROMOTIONS & DISCOUNTS
Our online merchandise is priced the same as the merchandise in our store, with the exception of exclusive in-store or online promotions. Occasionally, Forever Yours Lingerie may offer a time-limited promotion that is applicable only to in-store sales OR online sales. In such case, the pricing between the store and the online store may vary. Purchases made either online or in-store during such promotions, will not be offered price adjustments after the point of sale.
We do not issue price-adjustments on previously purchased merchandise, online or in-store.
The GST/HST applicable to your province will be charged on your purchase.
USA & INTERNATIONAL
There will be no sales tax added to your purchase by Forever Yours Lingerie. Sales tax may be added by US/international customs, or by your chosen carrier. You will be required to pay any charges added by third parties, upon receipt of your shipment. Forever Yours Lingerie cannot be held responsible for any such charges.
At Forever Yours Lingerie, we take pride in providing excellent customer service, which includes ensuring our customers are satisfied with their purchases. Please review our return policies and procedures for merchandise purchased online, below. If you have any questions or concerns regarding our policies, you may contact us at: email@example.com
GUARANTEE OF SATISFACTION
Forever Yours Lingerie guarantees your satisfaction with our merchandise.
If you are not satisfied with your purchase, you may return or exchange merchandise that is eligible for return, within 30 days of your order being processed (within 14 days of date of purchase, when merchandise is purchased in-store). The date of original purchase is clearly marked on your receipt.
For information on merchandise that is eligible for return, please review our online merchandise return policy below.
- We offer 30 day exchanges & returns on products purchased online (14 days when purchased in-store). The item must have all of its original tags attached and it must be accompanied by a Web Return Authorization. Please contact us at firstname.lastname@example.org to authorize your return. All items must not be worn, and it must be free from all scent.
- All refunds will be made in the same form of payment used for purchase
- Due to health regulations and for hygienic reasons: panties, one-piece swimwear, lingerie (anything that has an gusset/crotch section), or comes with an attached panty (lingerie with matching panty), are a FINAL SALE.
- All sale items are a FINAL SALE; sale items cannot be returned for a refund.
- We do not offer price adjustments.
- In-store gift certificates are not redeemable for cash, and may not be returned
- All accessories and anything with an adhesive base (nipple covers) are a final sale and may not be returned or exchanged.
To initiate a return to Forever Yours Lingerie, please complete the following steps:
- Check your receipt to ensure the 30 day return time frame has not expired. Also, please ensure that your item(s) comply with our Return Policy (see above).
- Contact us at email@example.com, and request a return authorization.
- When you receive a return authorization number, write the number clearly on the outside of the package (ex. WR# 1234)
- Ship the return to the following address:
Attn: Returns & Exchanges
Forever Yours Lingerie Ltd.
20460 Fraser Hwy
Merchandise purchased online may be returned in-store at our Langley boutique. Your online receipt must be present at the time of return, and you must advise the staff member processing your return in-store, that the merchandise was originally purchased online.
Items returned in any condition other than that in which they were originally sent will not be eligible for return, credit, or exchange. (i.e. deodorant stains, smoke smell, pet hair, pet stains, sewn-in manufacturer’s tags removed).
We reserve the right to refuse any return or exchange that is not in its original, unworn condition.
- Shipping charges are non-refundable.
- Returns and exchanges will be processed within 3 business days of receipt at Forever Yours Lingerie.
- We recommend that you send your return to Forever Yours Lingerie via an insured carrier. Forever Yours Lingerie will not be held responsible for returns that are lost in transit.
- Return postage is at the customer's expense, exchanges are shipped back to the customer free of charge.
CHECKING THE STATUS OF YOUR RETURN
Returns and exchanges are typically processed within 2-3 business days of receipt at Forever Yours Lingerie. Please allow up to 10 days for your credit card company to post the refund to your account.
To check on the status of a return email us at firstname.lastname@example.org
CREDIT CARD REFUNDS
All refunds will be made in the same form of payment used for purchase.
Credit Card refunds will be placed on the same credit card used for the original purchase. Please note: it may take up to 10 days for your credit card company to post the refund to your account.
All refunds will be made in the same form of payment used for purchase.
If you paid via PayPal and are returning online merchandise in-store, a sales associate will bring your order to our Web Department for processing. Your PayPal account will be refunded within 3 business days.